I am looking for a product or service telephony allow me to run a virtual call center.?
I want to create a small virtual call center consisting by employees working from home. I'm looking for something that allows me to configure multiple virtual numbers, and the path to the employees of the phone numbers of your home. I do not need to maintain a queue, if the employee is on the phone can turn his personal voicemail. However, the problem is that I want to record all calls purposes of value so you can select and analyze later if necessary. Can someone point me in the right direction, because I've been having problems find one to record the calls.
5-9 has an excellent reputation http://www.five9.com/virtual-call-center-software/product-overview.htm
Google Voice